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Refunds and Cancellation - Venqon

Refunds and Cancellation

Last updated: 12 Dec 2025

At Venqon, we strive to ensure a smooth and transparent experience for all our customers. This Refund & Cancellation Policy outlines the terms under which cancellations, returns, and refunds are processed for purchases made through venqon.com.

1. Cancellations

Order Cancellation by Customer

You may request a cancellation before your order is processed or shipped.
To cancel your order, please contact us immediately at support@venqon.com or through our customer support portal.

Cancellations may not be possible if:

  • The order has already been processed or shipped.

  • A service has already begun or has been completed.

Order Cancellation by Venqon

Venqon reserves the right to cancel orders due to:

  • Payment issues or verification failures

  • Product unavailability

  • Incorrect pricing or listing errors
    If your order is cancelled by us, you will receive a full refund.

2. Refund Policy

Eligibility for Refunds

Refunds may be issued under the following conditions:

  • The product/service delivered is defective, incorrect, or incomplete

  • The order was cancelled before processing

  • A valid refund request is submitted within the applicable timeframe

Non-Refundable Conditions

Refunds will not be issued if:

  • The product/service has been used or accessed

  • Damage occurred due to customer misuse

  • The return/refund window has expired

  • The purchase consists of non-refundable items (custom-made, digital goods, or services already rendered — adjust if needed)

Refund Processing Time

Once approved, refunds are processed within 5–10 business days.
Refunds are issued through the original payment method unless otherwise specified.

3. Service-Based Purchases (If Venqon Offers Services)

For digital or service-based orders:

  • Refunds may be considered only if no substantial part of the service has been delivered.

  • Once work has commenced, partial or full refunds may not be possible depending on progress.

4. Contact Us

If you have questions about cancellations, returns, or refunds, please reach out to our support team:

Email: support@venqon.com
Website: venqon.com
Support Hours: Mon–Fri, 10 AM – 6 PM (IST)

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